Terms of Service

Effective 21 August 2026

These terms are an agreement between you and Ngano ("we", "us") covering your use of the Ngano website, apps and services (the "Service"). By creating an account or using the Service, you agree to them. If you are using Ngano on behalf of an organisation, see section 10 — partner access is covered by a separate agreement.

1. What Ngano is

Ngano is an audio library of cultural stories about places, researched and narrated by contributors such as historians, journalists and local storytellers. Browsing the catalogue is free; listening (streaming and offline playback) requires an active membership after the free trial.

2. Your account

You need an account to use most of the Service. Keep your sign-in credentials confidential; you are responsible for activity under your account. You must provide accurate information and be at least 16 years old (or the age of digital consent where you live). You can sign in with a password, an emailed one-time code, or Google.

3. Trials, membership and billing

  • Free trial. New accounts receive a 14-day free listening trial. No payment details are required to start.
  • Membership. After the trial, listening requires a paid membership billed in advance on a recurring cycle. Prices are shown at checkout before you pay. Payments are processed by Stripe; we never see or store your full card details.
  • Cancelling. You can cancel at any time from your Account page. Cancellation takes effect at the end of the period you have paid for; we do not charge again after that.
  • When membership lapses. Browsing remains free. Streaming stops, and offline copies stop playing when their licence expires (see section 4). Your trips, saved stories and reflections are kept and unlock in place if you return.
  • Refunds. Unless the law where you live says otherwise, payments are non-refundable for the period already started. Where consumer law grants you a mandatory withdrawal or refund right, nothing in these terms limits it.

4. Offline copies

Members may download stories for offline playback. Offline copies are licensed, not sold: each device holds an offline licence of up to 30 days that renews automatically while your membership is active. When your membership lapses and the licence expires, offline copies stop playing until you renew. Offline copies are for your personal use on your own devices and may not be extracted, copied out, or redistributed.

5. Free browsing and samples

The catalogue — titles, summaries, transcripts and artwork — is browsable without payment, and selected sample stories are playable free so you can judge the product by its sound.

6. Your content

You can write reflections and replies, build trips, and save stories. You keep ownership of what you write. You grant us a non-exclusive, worldwide licence to host and display your public contributions within the Service so the feature works. Reflections are private to you by default; you choose what to share. Shared reflections may be held for moderation before other members see them, and we may remove content that breaks these terms. Given the gravity of some of our subject matter, we moderate with care and without apology.

7. Acceptable use

Do not: harass or demean others; post unlawful, hateful or knowingly false content; misrepresent contested history as settled to push an agenda; scrape, rip, or bulk-download the catalogue; circumvent the paywall, offline licences or signed media URLs; probe or disrupt the Service; or use another person's account. We may suspend or close accounts that do.

8. Our content

The stories, narrations, artwork, software and brand are owned by Ngano or licensed to us by their creators, who are credited by name. Your membership grants a personal, non-commercial, non-transferable licence to listen within the Service. All other rights are reserved. Storytellers retain the rights they have not expressly licensed to us.

9. AI features, labelled honestly

  • Ask Ngano answers questions using only our own story library, and its AI-composed answers are labelled as such. It is a guide to the stories, not an oracle: it can make mistakes, and the stories are the source of truth.
  • Preview narration. While a story's commissioned human narration is in production, we may publish a clearly-labelled synthetic preview narration. It is always marked, and it is excluded from partner licensing.

10. Partner API

Business access to the catalogue (airlines, hotels, tourism boards) is provided under a separate partner agreement and API keys we issue. These consumer terms do not grant any commercial or redistribution rights.

11. Ending the agreement

You can delete your account at any time from the Account page, which permanently erases your personal data as described in the Privacy Policy. We may suspend or terminate accounts that violate these terms, and will tell you why unless the law prevents it.

12. Disclaimers

The Service is provided "as is". We work hard on accuracy — our stories preserve scholarly disagreement rather than flattening it — but we do not warrant that every account is complete or error-free, or that the Service will be uninterrupted. Stories are cultural and historical storytelling, not professional advice.

13. Liability

To the fullest extent the law allows, our total liability for claims arising from the Service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot lawfully be excluded, or your statutory consumer rights.

14. Changes

We may update these terms as the Service evolves. For material changes we will give notice in the app or by email before they take effect. Continuing to use the Service after that means you accept the updated terms.

15. Contact

Questions about these terms: info@nganoinc.com.